FROM THE LEI STAFF: Recently, LEI staff came across the following page regarding Fiat Chrysler Automotive ( FCA ). This is a huge company with international operations and includes companies such as Fiat, Chrysler, Lancia, Arbath, Jeep, Dodge, Ram and many more. While reviewing the page we were struck with how focused they are on the “bench” and developing its leaders for the long run. They (like all of us) are in a competitive, changing environment and it might be that you will find something of value in a quick review. We think the real value is found in the last three paragraphs, but the whole thing is short and worthy of your time.
Reposted by LEI
FCA is international, dynamic and focused on excellence and innovation. We offer opportunities for growth in a meritocratic and constantly evolving environment. Your work may lead you to discover new opportunities, enabling you to gain know-how and skills that will enrich you at both the human and professional level. Group companies also offer a variety of cross-regional opportunities. Following is a description of the professional areas where opportunities may exist.
- Accounting Finance and Control
Supports business management by overseeing planning and control processes and managing accounting activities of the Company, including the preparation of financial statements and relevant accounting situations, tax compliance, preparation, management and optimization of financial resources and assets. Also supports corporate finance transactions such as mergers & acquisitions and relevant post-acquisition activities relying on risk evaluation and management structures.
- After Sales
Provides post-sales assistance such as customer care, technical support (repairs) for the end customer and the dealer network and guarantees that the characteristics of the products reflect the set standards of “reparability” and maintenance.
- Business Management
Includes jobs/roles that have responsibilities in planning unites management, with functions traceable to various job family and/or with responsibilities of P&L and Business Development roles.
- Communication and External Relations
Guarantees clear and efficient communication with external stakeholders (media, press, investors, institutions, etc.) taking care of relationships in a manner coherent with the corporate image, company values and business objectives.
- EHS and Facilities
Oversees and cohesively runs all aspects of industrial and environmental safety providing solutions for improvements in line with changes in laws, and which satisfy and anticipate company needs in terms of safety.
- Financial Services
Supports the sales process to customers and the dealer network, providing credit in the form of payment deferrals, financing or other financial assistance. It oversees the definition of the policies and forms of financing in line with market demand, guaranteeing credit recovery in the event of insolvency.
- Information and Communication Technology
Assists the firm by defining practical requirements, identifying the best applied and architectural solutions, and designing, carrying out and overseeing their implementation.
- Human Resources
Guarantees the availability and enhancement of people, coordinating and overseeing the entire life cycle in the company from selection to training, development, compensation, retention and retirement. It manages industrial relations with unions and external institutions, oversees the processes and procedures of internal communication, diffusing the company’s values and culture, designs, optimizes and implements the organizational structure and the fundamental processes and procedures for running the company.
- Internal Audit
Coordinates the auditing processes overseeing the activities implemented to guarantee respect of company procedures in their formulation, and collaborating with external auditors to guarantee compliance with applicable laws and regulations.
Guarantees the protection of the Company, and its brands and products, coordinating the preparation and management of contracts, supervising the processes for the presentation of industrial patents, advising controlled companies, overseeing the real estate cycle and managing administrative, civil and criminal cases.
- Logistics and Supply Chain
Ensures an equilibrium between demand and industrial capacity by preparing the industrial production plan, guaranteeing optimal logistical flow of supply, distribution of goods/components/products respecting objectives and established time-lines.
Oversees the production process coordinating plant activities and ensuring the continual innovation of means and tools of production defining plans and programs and guaranteeing their functioning through installation, set-up and maintenance.
- Product Development
Oversees the entire product cycle, from basic and applied research, to design, engineering of parts, defining style, system integration, and the test phase & prototypes.
Guarantees optimal acquisition of primary and secondary goods and services, selecting and building the supplier base, managing supplier relations and monitoring opportunities offered by the markets and best cost countries.
Defines the qualitative characteristics of products/services interpreting market requests, comparing itself to competitors, and ensuring, through the definition and execution of trials and tests, that established standards are maintained.
- Sales and Marketing
Guarantees the analysis, identification and interpretation of expressed/unexpressed market needs with an end toward defining a portfolio of products/services coherent with company strategies. It also promotes brand/trademark/sector and product/service image in the different markets through the definition of an appropriate mix of marketing mechanisms (product, price, promotion, placement) and oversees the sales and development processes, developing, shaping, coordinating and supporting the network (direct, key account, dealers).
For us, training is important for individual growth and competitiveness and helps people “make a difference” to the business. Whether we are working to develop the skills of a maintenance technician or to prepare a young manager for the challenges of international business, we are always result-oriented. Support on the job, simulators, Web 2.0 platforms, peer-to-peer coaching, and networks of experts are just a few of the approaches – “beyond the classroom” – that enable the development of new skills while facing real problems and helping solve them. For FCA, training also means working towards objectives and it provides a continuous opportunity to exchange information and engage with the most experienced and talented individuals in the Group, with customers and with experts from the world’s leading technical and business schools.
Designed to spread a culture of excellence in performance throughout the Group, the Performance & Leadership Management (PLM) process enables the evaluation and channeling of individual and organizational results, aptitudes and behaviors, giving individuals responsibility for and involving them in their own development. Starting with top management, at the beginning of the year each manager shares objectives and potential development initiatives with their staff to promote their professional growth. At the end of the year, each individual is evaluated on their performance (i.e., achievement of business objectives) and leadership (i.e., the ability to lead change, manage people and work as a team). Upon completion of this process, the appraisal places the employee on a nine-square grid. During the year, each individual concentrates on achieving specific objectives, reviewing them regularly to ensure a clear idea of their progress. Toward the end of the year, each manager meets individually with staff members to share the results achieved. Through continuous dialog, PLM strives to establish open, two-way communication.
In an industry like the automotive sector, which is highly competitive, continually changing and relies on specialized technical know-how, the ability to appoint the right people to key roles is essential. As such, FCA has introduced a structured process to identify the most talented employees and fast track their development. The Talent Management initiative has been extended to all countries where FCA is present, to all business units and at all levels, in order to strengthen the corporate culture and guarantee individuals greater professional opportunity. Key individuals, identified on the basis of their value (in terms of performance and leadership) and capacity for growth to positions of increased responsibility, are evaluated through a process which involves every level from their direct supervisor to top management.
The main objectives of Talent Management are:
- to identify individuals with strong potential and support them in pursuing their careers successfully
- to plan appropriate development actions
- to build effective succession plans
- to promote internal growth based on the organization’s needs and opportunities.